Last Updated: 2/1/2025

We value your shopping experience. If you have any concerns or dissatisfaction with your purchase, please review the following guidelines. If you have additional questions, feel free to contact our customer service team.

  1. Scope
  • This policy applies to non-customized meteorite productspurchased from our website (or online store).
  • Customized or personalized engraved productsare not covered by this policy unless there is a quality issue or a significant discrepancy from the description (see Section 5).
  1. Return Period
  • You have 14 days(the “cooling-off period”) from the day you or a designated recipient receives the item to request a return.
  • If more than 14 days have passed, we will not be able to accept returns without a valid reason (e.g., product defect).
  1. Return Requirements
  2. Product Condition
    • Items must be in their original packaging, unused, and undamaged, with all accessories or free gifts included.
    • If items appear used or damaged upon inspection, we reserve the right to refuse a return or issue only a partial refund.
  3. Return Procedure
    • Within the 14-day cooling-off period, please submit a return request via our customer service email or online form.
    • We will respond within 1–3 business days of receiving your request, providing the return address or relevant instructions.
  4. Shipping Costs
    • If the return is not due to product quality issues or incorrect delivery, the return shipping cost is borne by the buyer.
    • We recommend a trackable shipping method, as any loss or damage during the return transit is the buyer’s responsibility.
  1. Refund Process
  1. Receipt Confirmation
    • Once we receive your returned item, we will inspect it and issue a refund within 14 days, provided everything meets our return requirements.
  2. Refund Channel
    • Refunds typically go back to the original payment methodused for purchase. Actual credit times may vary depending on banks or payment processors.
  3. Partial Refunds
    • If the returned item does not fully meet our condition standards, we may deduct corresponding costs or offer only a partial refund.
  1. Customized/Personalized Products
  • Customized or personalized items such as engraved meteorite products or DIY-engraved meteoritesare not eligible for return once the customization is completed, unless the product has a clear quality defect or significantly deviates from the order description.
  • If you discover a defect or a mis-shipment, please contact us within 48 hoursof receipt and provide photos or videos for verification.
  1. Quality Issues or Shipping Damage
  • If your product has an obvious defect or does not match the order in a significant way, please contact us within 48 hoursof receipt and provide pictures of the item and packaging. We will assist you with a return or exchange.
  • For damage caused by shipping, please keep all packaging materials and receipts so we can help with claims against the carrier or organize a replacement/refund.
  1. Statutory Rights
  • This policy does not affect your statutory rights under the consumer protection laws of your country or region.
  1. Contact Us
  • Customer Service Email:
  • Online Chat: If available, please use the live chat window on our website.

If you have any questions or need assistance regarding our Return Policy, please reach out through the above channels.