Last Updated: 1/2/2025

We are committed to providing a safe, reliable, and worry-free shipping experience. Please read the following Shipping Policy for more details. If you have any questions, feel free to contact our customer service team.

  1. Shipping Range
  • Currently Limited to the UK
    We only ship to addresses within the United Kingdom at this time. If you reside outside the UK, please contact our customer service to see if other arrangements are possible.
  1. Processing & Dispatch Time
  2. Order Handling
    • Once we receive your paid order, we typically complete the packing and shipping confirmation within 1–3 business days.
    • During holidays, promotional periods, or unforeseen circumstances, processing times may be slightly delayed. We will notify you via email or SMS if that occurs.
  3. Shipping Channel
    • We partner with a logistics provider offering a “double-clearance, tax-included”service from China directly to the UK.
    • This means any import duties, VAT, or related clearing fees are covered by us or our logistics partner, so customers do not incur additional import charges.
  1. Shipping Methods & Timeframes
  1. Standard Delivery
    • Estimated arrival: 8–11 business daysafter processing is complete.
    • Delivery times may be extended for remote areas or special circumstances.
  2. Express Delivery
    • Estimated arrival: 5–8 business daysafter processing is complete.
    • Ideal for customers who need faster delivery. The associated fee will be shown at checkout.
  1. Shipping Fees & Free Shipping
  1. Shipping Cost
    • For orders under £100, the system will automatically calculate the shipping fee at checkout (applicable to UK deliveries only).
    • For orders £100 or above(UK only), Standard Delivery is free of charge.
  2. Import Duties & Extra Fees
    • We use a “double-clearance, tax-included” shipping approach. This means all import duties and clearing fees from China to the UK are already handled by us or our logistics partner.
    • UK-based customers will not be charged any additional duties or taxes beyond the displayed order total.
  1. Package Tracking & Receipt
  1. Tracking Information
    • Once shipped, we will provide a tracking number (if available) via email or SMS, allowing you to monitor your package’s progress.
  2. Receipt Check
    • Upon delivery, please carefully inspect the outer packaging and the product’s condition. If you find damage or irregularities, take photos, keep all packaging materials, and contact us or the carrier promptly.
  1. Shipping Issues & Exceptions
  • Delays or Lost Packages
    • If your package has not arrived by the estimated delivery date, please first use the tracking number to check its status or contact the courier. If you still need help, email our customer service, and we’ll assist with inquiries or claims.
  • Address Errors
    • If an incorrect or incomplete address provided by the buyer causes a failed delivery or return, the buyer may be responsible for additional re-shipping charges.
  1. Returns & Refunds
  • Return Requests
    • If you need to return items due to shipping or product issues, please refer to our Return Policy
    • In cases of shipping damage, keep all related evidence (packaging, photos) and contact us within 48 hoursof receipt.
  1. Contact Us
  • Customer Service Email: [Your Email Address]
  • Online Chat: If available, please use the live chat window on our website.

If you have any questions regarding the above Shipping Policy or require further assistance, feel free to reach out at any time.